SHIPPING AND RETURNS

US Shipping Cost:  

  • FREE Standard shipping - orders $98+ will automatically be applied to your cart.

  • Standard - $7.50 flat-rate (USPS 2-5 business days) for orders under $98.

  • Expedited - $12.00 flat-rate (FedEx 2-Day)

  • Overnight - Varies by location (only available M-TH before 3PM EST)

International Shipping Cost:

  • Priority - $25.00 flat-rate (2-4 business days depending on destination)

US Shipping: Unless otherwise noted, your order will be sent within 1-5 business days. Please contact us for any expedited requests. Once your package ships you will receive a notification email with a link to track your package. Orders that total over $395 may require signature confirmation upon delivery. Most orders are sent via USPS, however we may opt to change your method of shipping to FedEx without notice depending on the value of your order.

International Shipping: We are now offering international shipping to select countries. International shipments are shipped via FedEx within 2-4 business days. International orders are final sale.

We are currently shipping to the following countries: Australia, Belgium, Bermuda, Canada, Denmark, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Korea, Mexico, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

If you don’t see your country listed here, please contact us for a shipping quote.

Please note that the payment of any duties and import taxes varies from country to country and is the responsibility of the recipient and may be collected at the time of delivery.

Shipping Guidelines: Please make sure your delivery address is secure to receive packages and has been entered correctly, as we cannot be held responsible for missing packages due to incorrectly entered information.

If your package gets lost in transit we will do everything possible to assist you. Please understand that we cannot be held responsible for packages once proof of delivery is confirmed. Please understand that shipment and delivery notifications are only sent as a courtesy, they should not be considered up to the minute or relied upon.

Our jewelry is crafted by hand and occasionally there may be delays in production, we will inform you if an item is backordered.

We are based in Brooklyn, NY and charge 8.875% sales tax for any orders shipped to NY state.

 


RETURNS AND EXCHANGES

Standard US Return policy:

If you are not satisfied with your order, you may request a return label within 7 days of receipt for an exchange or refund. Please note that original shipping fees are non-refundable. The cost of a return shipping label is $7.50 for any number of items which will be deducted from your refund.

Your refund will be issued within 3-7 business days of receiving your return. 

To request a return label please visit our returns page for instructions and shipping label. Should you need any assistance e-mail returns@odetteny.com.

ALL SALE, FINE (14K) and CUSTOM items are final sale and cannot be returned. 

International Return policy:

All international orders are FINAL sale.