Our jewelry is designed in our Brooklyn studio and made exclusively in New York City. We work locally with small family run businesses for our casting and manufacturing and try to maintain a small environmental footprint.
Our Sterling Silver and 14K Gold is made from 100% SCS certified recycled metals. Currently, we are working with our casting house on a new method to recycle Brass. Although not certified, this method of recycling material is a way to practice a more sustainable model for casting Brass.
We are constantly striving to improve our environmental and sustainable practices both in our studio and with our manufacturers.
SHIPPING AND HANDLING
Free standard USPS shipping on orders $98+
Orders under $98 ship at a flat rate of $6.95 USD. Orders that total over $395 will ship via FedEx ground with signature confirmation. Please make sure your delivery address is secure to receive packages and has been entered correctly, as Odette is not responsible for missing packages due to incorrectly entered information.
Your order will be sent within 2-7 business days. Please contact us for expedite requests. Once your package ships you will receive a notification email with a link to track your package.
Our jewelry is crafted by hand and occasionally there may be delays in production, we will inform you if an item is backordered.
We are based in Brooklyn, NY and charge 8.875% sales tax for any orders shipped to NY state. We apologize but we are currently unable to ship internationally, please view our list of stores for international retailers.
You can also select an Eco packaging option during checkout if you would like to reduce the packaging in your order by omitting tissue paper, gift box and pouch. Your item will arrive in a reusable polybag. Please note: your box will still contain recyclable packing material to protect your item during transit.
If you are sending a gift directly to someone, leave instructions in the comments section at checkout and we will enclose a small card with your message.
MATERIALS AND CARE
Your purchase will include a small care card and a polishing cloth. As jewelry tends to be delicate in nature, please take proper care of your jewelry items, removing them when necessary and storing them properly. Earring latches and post backs tend to loosen over time with wear so please check them frequently and gently squeeze them with your fingers or a small pliers to keep them fitting securely.
The inherent nature of metal causes Sterling Silver and Brass to develop a natural patina over time from exposure to oxygen, moisture, and oils in the skin. If you prefer to discourage this process, keep the jewelry clean and dry and store it in an airtight container. You can restore the luster on the surface using a treated polishing cloth.
Please note that Odette Sterling Silver, 14K Gold, and Brass metals are nickel* & lead free and this is one reason we avoid plating the metals (*the one exception is White Brass which contains a trace amount of nickel to create the silver color, please avoid this material if you have a nickel allergy).
With Brass, it is possible that some people may have a temporary green or black oxidation mark from the small amount of copper in the metal alloy that reacts with oxygen in the air, sweat and oils in the skin. This varies from person to person and depends on an individual's unique skin chemistry. If you are prone to this reaction, we recommend purchasing 14K or Sterling Silver jewelry.
Odette New York jewelry is designed and made in New York City. Each piece is handcrafted and although we make every effort to ensure the colors and sizes are accurate, there may be slight variations due to the handmade nature of the materials.
RETURNS AND EXCHANGES
Standard Return policy: If you are not satisfied with your order, you may request a return label within 7 days of receipt for an exchange or refund. Please note that shipping fees are non-refundable and the cost of return shipping, $7.50 for any number of items, will be deducted from your refund.
All SALE items are final sale and cannot be returned. All Custom and 14K items are final sale. Your refund will be issued within 3-5 business days of receiving your return.
To request a return label e-mail: firstname.lastname@example.org first for return authorization and instructions with the item, your order #, and your name and shipping address.
We cover repairs within 30 days of purchase. For repairs beyond the 30 days, you will be charged a small repair fee to cover labor and material costs. We do not cover repair shipping costs.
For ALL repair inquiries, first e-mail: email@example.com for return authorization and instructions. Please include your name, detail and photo of the damage, your return address, and proof of purchase. If we are able to repair your piece, we will issue you an RA number and payment and shipping instructions. Repairs generally take 3-6 weeks to complete.
We will not sell any information you supply to us with a third party either from transactions on this website or signing up for our guest list.
Copyright 2006 - 2018, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Odette New York, LLC.
It is possible that prices are subject to change due to fluctuations in the precious metals market. Please note that sales, promos, and coupon codes are only valid during the dates as stated in the offer and we are unable to do any price adjustments.