SUSTAINABILITY

Our jewelry is designed in our Brooklyn studio and made exclusively in New York City with quality materials. We work with local artisans and family run businesses for our casting and manufacturing and try to maintain a small environmental footprint.

Our Sterling Silver and 14K Gold is made from 100% SCS certified recycled metals whenever possible. Currently, we are working with our casting house on a new method to recycle Brass. Although not certified, this method of recycling material is a way to practice a more sustainable model for casting Brass.

We are constantly striving to improve our environmental and sustainable practices both in our studio and with our manufacturers. 

 

SHIPPING AND HANDLING

See detailed shipping and handling information here.

 

PACKAGING

Gift Packaging: Your item will arrive ready for gift giving in a branded pouch inside of an embossed gift box made from recycled materials.

If you are sending a gift directly to someone, leave instructions in the comments section at checkout and we will enclose a small card with your message.

Eco Packaging: You may also select Eco Packaging during checkout if you would like to reduce the packaging in your order by omitting our gift box and pouch.

Your item will arrive in a reusable poly-bag suitable for storage along with a care card and reusable polishing cloth (see Materials and Care for more details). Please note: your box will still contain recyclable packing material to protect your item during transit.

 

MATERIALS AND CARE

Your purchase will include a small care card and a polishing cloth. As jewelry tends to be delicate in nature, please take proper care of your jewelry items, removing them when necessary and storing them properly. Earring latches and post backs tend to loosen over time with wear so please check them frequently and gently squeeze them with your fingers or a small pliers to keep them fitting securely. 

Please note that our Sterling Silver, 14K Gold, and Brass are hypo-allergenic, nickel free and lead free.

The inherent nature of metal causes Sterling Silver and Brass and sometimes even 14K to develop a natural patina over time from exposure to oxygen, moisture, and oils in the skin. If you prefer to discourage this process, keep the jewelry clean and dry and store it in an airtight container. You can restore the luster on the surface using a treated polishing cloth.

With Brass, it is possible that some people may have a temporary green or black oxidation mark from the small amount of copper in the metal alloy that reacts with oxygen in the air, sweat and oils in the skin. This varies from person to person and depends on individual unique skin chemistry. Although not harmful, if you are prone to this reaction and would like to discourage it, we recommend purchasing 14K or Sterling Silver jewelry or using a product such as Jewelry Shield. 

Odette New York jewelry is designed and made in New York City. Each piece is handcrafted and although we make every effort to ensure the colors and sizes are accurate, there may be slight variations due to the handmade nature of the materials.

 

RETURNS AND EXCHANGES

See detailed return and exchange information here.

 

REPAIRS

We cover repairs of domestic orders on odetteny.com within 30 days of purchase. For repairs beyond the 30 days, you will be charged a small repair fee to cover labor and material costs. We do not cover repair shipping costs. 

Please note that we are unable to cover the cost of international repairs, we recommend finding a reputable local jeweler for any repair.

For ALL repair inquiries, first e-mail: repairs@odetteny.com for return authorization and instructions. Please include your name, detail and photo of the damage, your return address, and proof of purchase. If we are able to repair your piece, we will issue you an RA number and payment and shipping instructions. Repairs generally take 3-6 weeks to complete.

 

PRIVACY POLICY

We will not sell any information you supply to us with a third party either from transactions on this website or signing up for our guest list.

 

COPYRIGHT

Copyright 2006 - 2018, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Odette New York, LLC.

 

PRICING

It is possible that prices are subject to change due to fluctuations in the precious metals market. Please note that sales, promos, and coupon codes are only valid during the dates as stated in the offer and we are unable to do any price adjustments.