SUSTAINABILITY

Our jewelry is designed in our Brooklyn studio and made exclusively in New York City. We work locally with small family run businesses for our casting and manufacturing.

Our Sterling Silver and 14K Gold is made from 100% SCS certified recycled metals. Currently, we are working with our casting house on a new method to recycle Brass. Although not certified, this method of recycling material is a way to practice a more sustainable model for casting Brass.

We are constantly striving to improve our environmental and sustainable practices both in our studio and with our manufacturers.

 

SHIPPING AND HANDLING

ORDER BY DEC 17 TO ENSURE HOLIDAY DELIVERY. Holiday shipping: Free US Priority Mail shipping on orders $98+  

Orders under $98 ship at a flat rate of $6.95 USD. Orders that total over $395 will ship via FedEx ground with signature confirmation. Please make sure your delivery address is secure to receive packages and has been entered correctly, as Odette is not responsible for missing packages due to incorrectly entered information.

Your order will be sent within 2-7 business days. Once your package ships we will send you a notification email with a link to track your package. 

Our jewelry is crafted by hand and occasionally there may be delays in production, we will inform you if an item is backordered.

We are based in Brooklyn, NY and charge 8.875% sales tax for any orders shipped to NY state. We apologize but we are currently unable to ship internationally, please view our list of stores for international retailers.

 

PACKAGING

Holiday packaging: Your item will arrive ready for gift giving in a branded pouch inside of an embossed gift box made from recycled materials tied with a grosgrain bow.

If you are sending a gift directly to someone, leave instructions in the comments section at checkout and we will enclose a small card with your message.

 

MATERIALS AND CARE

The inherent nature of metal causes Sterling Silver and Brass to develop a natural patina over time from exposure to oxygen, moisture, and oils in the skin.

Enjoy the antiqued patina that develops over time or discourage the process by keeping jewelry clean and dry, storing it in an airtight container. You can restore the luster on the surface using a treated polishing cloth.

Odette New York jewelry is designed and handcrafted in New York City. Each piece is handcrafted using the best materials and although we make every effort to ensure the colors and sizes are accurate, there may be slight variations due to the handmade nature of the materials.

 

RETURNS AND EXCHANGES

Please note our special holiday return policy: If you are not satisfied with your order, you may request a return by December 31, 2017 for a refund for any purchase between November 20 - Dec 24.

E-mail: returns@odetteny.com first for return authorization and instructions. All sale items are final sale and cannot be returned. We recommend shipping items with a trackable carrier as we cannot be held responsible for packages lost in transit. Customer is responsible for return shipping costs.

 

REPAIRS

We will repair items purchased through odetteny.com within 30 days of purchase. Please note that Odette New York is not responsible for shipping charges on repair items. E-mail: repairs@odetteny.com first for return authorization and instructions. Please include your name, detail and photo of the damage, and proof of purchase.

 

PRIVACY POLICY

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our guest list.

 

COPYRIGHT

Copyright 2006 - 2017, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Odette New York, LLC.

 

PRICING

It is possible that prices are subject to change due to fluctuations in the precious metals market. Please note that sales, promos, and coupon codes are only valid during the dates as stated in the offer and we are unable to do any price adjustments.